Refund policy

Applies to services sold by SKYLAYER Maintenance LLC under the MCP Atlas name.

Setup fees: AI Phone Receptionist ($499) and AI Text Assistant ($299)

Both setup fees carry the same 14-day guarantee. If we cannot get the phone receptionist or the automation we agreed on in writing working within 14 days after you give us the access we need, we refund the setup fee in full. You can also cancel before we start work for a full refund. Once the automation has been delivered and you have approved it, the setup fee is non-refundable. Delays caused by missing access or information on your side pause the 14 days.

Monthly plans: phone plan ($129 per month) and care plan ($49 per month)

Cancel anytime by emailing martinvatela@gmail.com. You will not be charged again after you cancel. Your plan stays active until the end of the month already paid; we do not refund partial months. For the text assistant, the automation keeps running in your accounts after you cancel. For the phone receptionist, call answering stops at the end of the paid month. Extra call minutes ($0.25/min beyond the 300 included) are billed for minutes already used and are not refundable, except for billing mistakes.

Third-party costs

Subscriptions or usage fees from AI or software providers (for example OpenAI, Anthropic, your phone carrier or your CRM) are billed by those providers, not by us, and follow their own refund rules. We tell you these costs before we start.

Directory services

Featured listings (monthly) can be cancelled anytime and stay active until the end of the paid period. Express review ($49) is refunded in full if we do not complete it within 48 hours or cannot review the server; once completed it is non-refundable.

Mistakes

If you were charged twice, charged after cancelling, or did not receive what you paid for, email us within 30 days and we will review it and refund where appropriate.

Nothing in this policy limits any rights you have under applicable law. SKYLAYER Maintenance LLC, 4108 N Pine Island Rd, Sunrise, FL 33351.